Authored and Custom Operators
The gameplay overview describes Authored Operators as characters who join Zero Company as the story unfolds. Custom Operators are recruited directly by the player and can be customized in several personal and visual details.
Confirmed customization
EA's gameplay overview explicitly names appearance, clothing, voice, and name as Custom Operator customization areas.
What this planner models
The Builder’s Custom Operator slot is a local planning representation for a player-created draft. Its fields are not a claim that this site simulates the complete in-game character creation or recruitment system.